(A) Billings rendered to customers for water service will reflect at least the following information:
(1) The dates at the beginning and ending of the service period, and the meter reading at the end of the period for which the billing is rendered;
(2) The previous balance, if any;
(3) The amount of the billing;
(4) The date on which the billing is due;
(5) If an estimated billing, a clear coding or other indicated identifying the billing as an estimated bill; and
(6) An explanation, which can be readily understood, of all of the codes and/or symbols on the billing.
(B) Billings will be rendered monthly. If a billing is not paid on or before the due date indicated on the billing (approximately 15 days after the bill is mailed to the customer), the customer will be considered delinquent. A period of two consecutive months delinquent will then constitute termination of water service to the customer by the utility.
(C) Failure to receive a billing shall not effect the right of the utility to cut-off and discontinue service for non-payment as provided above.
(D) To qualify for the above consideration, the customer must not be entered into and have breached a similar, agreement with the utility during the last 12-month period.
(E) At the time of the execution of any agreement, the customer must agree to pay all future billings as they become due for water service. Failure to fulfill the terms of the agreement will make the same null and void; and the total unpaid past due amount, together with any associated service charges related thereto, will become due. Failure to comply with the conditions of the agreement will result in the discontinuance of the service without further notice to the customer.
(F) Disputing the accuracy of any billing shall not be a valid reason for non-payment of the billing by the customer, or abatement of charges.
(G) The customer may pay a billing under protest, giving written notice that redress of the dispute is being sought by the customer. Such written notice must be filed with the Utility Office Department of the utility, with payment, prior to the due date of the billing, with no exceptions.
(H) The Town Council shall review the written protest as received from the customer, for disposition of the request. Utility office personnel will not be in authority to render disposition of the dispute.
(I) Failure to make payment on or before the billing due date, pending settlement of a dispute billing, shall be considered the same as with any other past due account, regardless of past payment history of the customer.
(J) All water charges follow the customer rather than the property; if a customer moved from the premises where water service has been supplied, such customer will be held responsible for the payment of all billings rendered for the service supplied to the premises until proper notice of discontinuance of water service has been given to the office of the utility.
(K) Moving from one location to another location in no way absolves the customer from any unpaid charges incurred at a previous location.
(L) A customer’s service may be discontinued for failure to pay any of the unpaid charges due from the customer, regardless of the premises with respect to which the charges were incurred.
(Ord. passed 3-3-1987)