Rule 24. Whenever a break or leak occurs in any service line between the main line and the curb shut-off, the Division of Water and Wastewater Treatment will repair this at its own expense as soon as possible; but if the break or leak is on the property owner's line (curb box shut-off to structure) and the Division, in order to prevent wastage or damage, deems it proper to shut off the water, and in so doing, it becomes necessary to dig up the curb box or line, then the owner of the property will be charged with the cost of doing such work and for all necessary material used therein.
The owner will be required to pay all costs of repair to a service line on his property (curb box shut-off to structure). The Division shall not be responsible for breakage of pipes or valves occurring during removal or installation of meters, where such breakage is due to old or faulty plumbing.
Rule 25. The Division of Water and Wastewater Treatment does not guarantee any fixed pressure or continuous supply, but it will, in case of any emergency or accident that will cause a shortage or the water to be shut off, endeavor to notify consumers affected thereby. Those using steam boilers and receiving their supply directly from the City mains should have a storage tank of sufficient gallonage to hold an ample supply for any emergency, as no claims will be considered for damage of any nature whatsoever arising from such action.