The City shall establish and maintain an administrative appeal procedure by which individual users within the City may be heard regarding the reasonableness of charges levied upon them. Appeals may be submitted in writing to the Director.
The administrative appeal procedure shall insure that:
(a) Each user has the opportunity for written presentation and the right to have financial or legal counsel participate in such presentation.
(b) Each appeal will be decided promptly, which decision shall either uphold the original determination or allow adjustment and/or repayment.
(c) Each appeal decision will include a written statement of reasons on which the decision is based.
(d) Prompt repayment shall be made of any amounts paid which are determined to be due the user because of error in allocating and assessing charges.
(e) The City shall retain all documents substantiating each appeal.
(Ord. 115-1982. Passed 12-27-82.)