§ 122.12  COMPLAINT PROCEDURE — SERVICES OF TOWING OPERATOR.
   (A)   All complaints of improper action on the part of the tow firm, by the public or Police Department personnel, will be investigated and a report will be sent to the Director of Public Safety.
   (B)   If upon investigation the allegations are confirmed, the Director of Public Safety shall notify the tow firm, in writing, of the results of the investigation. The firm shall be informed of its right to request a hearing on the allegations. The request must be made to the Director of Public Safety, in writing, within ten business days of the date of the notification. The hearing will be held at the Public Safety Building before the Director of Public Safety. The hearing will take place within ten business days of receipt of the request for a hearing.
   (C)   Corrective measures shall range from written warning, temporary removal from the “call out” rotation, or permanent removal from the “call out” rotation.
(Ord. 3990, passed 7-3-2017)