§ 37.19  DISPATCH CALL CENTER.
   The Law Enforcement Department shall maintain at all times the city's Dispatch Call Center, including the maintenance of its 9-1-1 or Public Safety Answering Point (PSAP). Subject to applicable laws, the Dispatch Call Center shall:
   (A)   Answer 9-1-1 emergency and non-emergency calls from the public, the interdepartmental calls from police, fire and ambulance services, and call from other public safety agencies;
   (B)   Monitor multiple computer and/or video screens, gather, prioritize and document caller information;
   (C)   Provide callers with the appropriate advice or referral, or initiate police, fire and/or emergency medical services (EMS) to the caller; and
   (D)   Operate Computer Aided Dispatch (CAD), 800 MHz radio and multiple sophisticated communication equipment systems.
(Ord. 3923, passed 3-7-2016; Ord. 3962, passed 10-3-2016)