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The Law Enforcement Department shall maintain at all times the city's Dispatch Call Center, including the maintenance of its 9-1-1 or Public Safety Answering Point (PSAP). Subject to applicable laws, the Dispatch Call Center shall:
(A) Answer 9-1-1 emergency and non-emergency calls from the public, the interdepartmental calls from police, fire and ambulance services, and call from other public safety agencies;
(B) Monitor multiple computer and/or video screens, gather, prioritize and document caller information;
(C) Provide callers with the appropriate advice or referral, or initiate police, fire and/or emergency medical services (EMS) to the caller; and
(D) Operate Computer Aided Dispatch (CAD), 800 MHz radio and multiple sophisticated communication equipment systems.
(Ord. 3923, passed 3-7-2016; Ord. 3962, passed 10-3-2016)