(a) Payment arrangements for residential customers.
(1) The customer shall be notified that the City upon contact by a customer whose account is delinquent or who desires to avoid a delinquency, will make extended payment arrangements appropriate for both the customer and the City. The City shall require the customer to establish an inability to pay. The City may exercise discretion in the application of such plans based upon the amount of the delinquent account, the length of time that the balance has been outstanding, the customer's recent payment history, the reasons why payment has not been made, and any other relevant factors concerning the circumstances of the customer including health and age. However, the City shall make available the extended payment plan to any customer not currently in default on a previously agreed upon extended payment plan as provided in Section 919.02 (a)(4)C.
(2) The City shall provide an optional uniform payment plan (budget plan) on an annual basis for any customer who is not in default on a previously agreed upon extended payment plan. Arrearage need not be included in the optional uniform payment plan (budget plan).
(3) A customer's failure to make any payment provided for under subsection (a) hereof shall entitle the City to terminate service in accordance with the procedures set forth in this chapter.
(b) Payment arrangements for nonresidential customers.
(1) The City may allow nonresidential customers to enter into a payment arrangement for installment payments of delinquent accounts. Such agreement, if any, will be based upon the amount of the delinquent account, length of time the balance has been outstanding, the customer's recent payment history, and the reasons why payment has not been made.
(Ord. 95-72 AC. Passed 9-19-95.)