(A) Meter accuracy.
(1) When the accuracy of a meter is questioned, upon written request from the consumer, the utility will test the meter by comparing with a standard test meter. If the meter is found to be correct within plus or minus 2%, to partially cover the expense to make such a test, the applicable charge specified in § 50.072 shall be paid by the consumer to the utility. Prior to any test, the utility reserves the right to require a deposit to cover the charge.
(2) If the meter being tested is found to be more than 2% slow or fast, no charge shall be made for testing and the utility will adjust the bill in proportion to the error (either fast or slow) for the period covered by the bill in question and the date of installation of a new meter, but the adjustment period shall not exceed 90 days.
(B) Billing accuracy. Billing errors that do not involve accuracy of the meter itself, but which involves the billing of the current consumer of record, will be corrected for the period as determined by the utility that the error existed and was reflected in the billing of the current consumer. Such billing error corrections shall not involve any adjustments for interest and will be reflected by means of appropriate increase or decrease adjustments on the future bills to be paid by the consumer over a period not to exceed 12 months.
(Ord. 10-85, passed 10-7-85)