(a) The City hereby adopts the Customer Service Standards enacted by the FCC on March 11, 1993, through FCC Order 93-15, MM Docket No. 92-263, Appendix B, a copy of which is attached to original Ordinance 4-1994, passed January 1, 1994, and incorporated herein by reference. Said standards shall be in addition to the customer service regulations in the current franchise agreement with Time Warner Entertainment Company, L.P., and shall be made a part of said franchise agreement as if rewritten therein. In the event of any conflict between FCC standards and the customer service regulations contained in a current franchise agreement, the more stringent standard or regulation shall govern.
(b) Any violation of the Customer Service Standards adopted herein shall be governed by the penalty provision of the current franchise agreement with Time Warner Entertainment Company, L.P.
(c) The Clerk of Council is directed to immediately notify Time Warner Entertainment Company, L.P., of the adoption of this section and the City's intent to enforce the FCC Customer Service Standards. Notice shall be in writing, delivered by certified mail, in accordance with the notice provisions of the FCC regulations.
(d) The Customer Service Standards adopted herein shall be in full force and effect commencing on the ninety-first day following the aforesaid notice to Time Warner Entertainment Company, L.P.
(e) Adoption of these minimum Customer Service Standards shall not preclude the City from adopting additional reasonable customer service regulations or consumer protection laws which the City may determine to be necessary to ensure that the citizens of the City who subscribe to cable television are appropriately protected in their relationship with the City's cable television franchise holder.
(Ord. 4-1994. Passed 1-10-94.)