(A) It is the responsibility of the consumer or owner to maintain the service pipe from the main into the house or other building. In case of failure upon the part of any consumer or owner to repair any leak occurring in his or her service pipe within 24 hours after oral or written notice has been given the owner or occupant of the premises, the water may be shut off and will not be turned on until a reconnection charge has been paid and the water service has been repaired. When the waste of water is great or when damage is likely to result from the leak, the water supply will be turned off if the repair is not undertaken immediately.
(B) Water usage credit for repair of frozen service line.
(1) All credits are subject to the approval of the Public Works Director.
(2) The total amount of any credit shall be approved by the Finance Director.
(3) To receive a credit for excess use of water as a result of a frozen water line, a customer shall submit proof that work has been completed to open a frozen water service line.
(4) All claims a frozen water line has occurred shall be verified by a city employee designated by the Public Works Director.
(5) Any credit issued shall only apply for charges during the at-risk period as determined by the Public Works Director not to exceed 4 months.
(6) Total gallons credited shall not reduce total water consumption to less than the comparable period average for that property, or a comparable property.
(7) Gallons credited per day may not exceed 300.
(8) Credits may only be given for 2 consecutive years.
(1975 Code, § 3.70, Subd. 2) (Am. Ord. 56, 4th Series, passed 3-17-2014)