An accurate and comprehensive file shall be kept by the grantee for 18 months of any and all written or documented complaints regarding the cable system. Grantee shall establish a procedure to remedy complaints quickly and reasonably to the satisfaction of the City. Complete records of grantee’s actions in response to all complaints shall be kept.
1. A summary of service requests, identifying the number and nature of the requests and their disposition, shall be completed for each month and submitted quarterly when requested in writing by the City.
2. Grantee shall maintain a log and summary of all major service outages within the preceding three years.