At City’s sole option, the City may hold a public hearing at which the grantee shall be present and shall participate to review the performance and quality of service of the cable system. The report required in this chapter regarding subscriber complaints, the records of performance tests, and the opinion survey reports shall be utilized as the basis for review. In addition, any subscriber may submit comments or complaints during the review meetings, either orally or in writing, and these shall be considered.
1. Performance Report. Within 30 days after the conclusion of the public hearing, City shall issue a report with respect to the adequacy of system performance and quality of service. If inadequacies are found, City may direct grantee to correct the inadequacies within a reasonable period of time.
2. Breach Upon Failure to Cure. Failure of grantee, after due notice, to correct the inadequacies, shall be considered a breach of the franchise, and City may, at its sole discretion, exercise any remedy within the scope of this chapter considered appropriate.