1. Compliance Records. Upon reasonable notice, grantee shall demonstrate compliance with any or all of the standards required by this chapter. Grantee shall provide sufficiently detailed information to permit City to readily verify the extent of compliance.
2. Breach for Noncompliance. A repeated and verifiable pattern of noncompliance with the consumer protection standards contained in this chapter or franchise agreement, after grantee’s receipt of due notice and an opportunity to cure, may be termed a breach of franchise, subject to any and all remedies prescribed in this chapter, the Cable Act and applicable law. The grantee shall not be required to acquire equipment or perform surveys to measure compliance with the telephone answering standards contained in this chapter or franchise agreement, unless a historical record of complaints indicates a clear failure to comply.