(a) Any person aggrieved by a decision of the Utility Department or other duly authorized employees of that department may appeal decisions by filing said appeal with the Utility Department. This request shall be in writing and shall state the situation, the decision by the Utility Department, and why the decision should be deemed incorrect or unlawful. This shall be filed within thirty (30) days after the decision by the Utility Department has been conveyed. These forms shall be available in the Utility Office and shall be adopted by the Board (see attached forms). The Utility Department shall then convey the appeal to the Utility Appeals Billing Review Board within fourteen (14) business days.
(b) The Utility Appeals Billing Review Board shall schedule a hearing within forty-five (45) days after receiving the request. Notification of the hearing will be sent to the aggrieved party by ordinary mail. If the aggrieved party decides to waive their right to attend the hearing, they may forward to the Utility Appeals Billing Review Board any additional information they wish the Board to consider. If additional information is forwarded to the Utility Appeals Billing Review Board, the information must be received in the Utility Department Office seventy-two (72) hours prior to the scheduled hearing. If the aggrieved party does not waive their right to attend the hearing, they may appear before the Utility Appeals Billing Review Board and may be represented by an attorney at law, certified public accountant or other representative.
(Ord. 2019-03. Passed 2-19-19.)