(A) A grantee shall promptly notify the grantor in writing or, if appropriate, by oral communication, of any significant interruption in the operation of the system. For the purposes of this section, a SIGNIFICANT INTERRUPTION IN THE OPERATION OF THE SYSTEM shall mean any interruption of audio or video on one or more channels for a duration of at least one hour to at least 500 subscribers, or an interruption of audio or video on at least one or more channels initiated by the grantee of at least four hours to any single subscriber. The grantee shall not be required to provide specific notice to the grantor of service interruptions in case of a cable system upgrade.
(2011 Code, Ch. 43, Art. 5, § 3.17)
(B) Upon service interruption of subscriber’s cable service, except in the case of a cable system upgrade, the following shall apply.
(1) For service interruptions of over four hours and up to seven days, the grantee shall provide, at the subscriber’s verbal or written request, a credit on one-thirtieth of one month’s fees for affected services for each 24-hour period service is interrupted for four or more hours for all affected subscribers.
(2) For interruptions of 15 days or more in one month, the grantee shall provide, at the subscriber’s request, a full month’s credit for affected services for all affected subscribers, except in situations beyond the control of the grantee.
(2011 Code, Ch. 43, Art. 5, § 3.18)