8-3-13: COMPLAINTS:
Grantee shall respond and attempt to rectify any complaints about grantee's service. Collection crews shall take reasonable care to protect the property of customers being served. Any damage or spillage of materials, occurring as a result of the fault of grantee, its employees or agents, shall be grantee's responsibility. Grantee shall maintain a record of complaints and the resolution thereof. (Ord. 399, 12-3-2019)