(a) Any user aggrieved by a decision of the Authority under this chapter may file a written grievance with the Authority. The written grievance shall set forth the substance of the Authority's decision and the basis of the user's complaint.
(b) The Authority shall investigate the grievance and issue a written determination with the determination including the following:
(1) The name, address and location of the premises of the user;
(2) A summary of the user's claim;
(3) A summary of the facts revealed by the Authority's investigation;
(4) An interpretation of any applicable regulation, law or policy;
(5) A notice of the user's right of appeal to the Authority; and
(6) A copy of this grievance and appeal procedure.
(c) No legal action in the courts of the State or Federal Government shall be initiated by any user until completion of this administrative remedy.
(Ord. 95-16. Passed 9-18-95; Ord. 2022-18. Passed 5-16-22.)