(a) Reports. Upon request of the City, copies of all public filings made with Federal, State and local agencies with respect to the system will be provided to the City.
(b) Customer Service. A grantee shall meet the FCC customer service standards as codified at 47 C.F.R. 76.309, as the same may be amended from time to time.
(c) Inspection of Records. After reasonable (seventy-two hour) advance notice, the City shall have the right to inspect the nonconfidential records of a grantee relating to customer service within the franchise area, provided that, in order to protect the privacy of subscribers, inspection of complaint records shall not include records of individual complaints.
(d) Subscriber Services.
(1) If any subscriber fails to pay a properly due monthly subscriber fee, or any other properly due fee or charge, a grantee may disconnect the subscriber’s service outlet, provided, however, that such disconnection shall not be done until ten days after the due date of said delinquent fee or charge or upon delivery to the subscriber of written notice of the intent to disconnect. After the first disconnection, the grantee, upon payment in full of the delinquent fee or charge and the payment of a reconnection charge, shall reinstate the subscriber’s cable service. Reconnection after subsequent disconnections for nonpayment shall be at the said grantee’s discretion.
(2) A grantee shall not deny service, deny access or otherwise discriminate against subscribers on the basis of race, color, religion, national origin, sex or age. A grantee shall adhere to the equal employment opportunity requirements of the FCC.
(3) The City reserves the right to regulate a grantee’s rates as permitted by Federal law.
(Ord. 95-17. Passed 9-18-95.)