The procedure for filing a grievance or complaint concerning the programming or operation of the Community Development Program is as follows:
(a) All complaints concerning the planning, programming and operation of the Community Development Program shall be made to the City Manager. Upon receipt of a complaint, the Manager shall attempt to adjudicate the problem with the complainant and any other necessary party. If the Manager is unable to adjudicate the complaint to the mutual satisfaction of all parties, he or she shall forward the complaint, in writing (which shall include any written material furnished by the complainant) to Council. The complainant shall be informed in writing that the complaint has been forwarded to Council and that the complainant may appear before Council, within two weeks of the forwarding of the complaint, to present his or her case.
Council shall review the complaint and conduct whatever investigations, hearings, interviews or other activities it deems appropriate to fully inform itself concerning the complaint. It shall also provide the complainant with reasonable time to present his or her case to Council if the complainant appears within such two-week period.
(b) Council shall, after conducting such investigations, hearings and interviews as it deems necessary, and after hearing the complainant in accordance with the time schedule set forth in subsection (a) hereof, render a decision in the matter within reasonable time. The decision of Council in the matter shall be final.
(c) The complainant shall be informed that, if he or she is not satisfied with the decision rendered, he or she has the right to make a written complaint to the area office of the United States Department of Housing and Urban Development. The Manager shall provide the complainant with the proper names, addresses and telephone numbers necessary to forward such complaint to the Department.
(Ord. 8-78. Passed 2-20-78.)