(a) If the Company fails to provide any reasonable service request by a subscriber or user, the Company shall, after being afforded a reasonable opportunity to provide the service, not to exceed six months, promptly refund all deposits or advance such charges paid for the service in question by such subscriber or user. This provision does not alter the Company's responsibility to subscribers and users under any separate contractual agreements the Company might have with subscribers or users or relieve the Company of liability for penalties under this chapter that may be assessed by the Village or damage that might result to the Village or any subscriber because of the Company's failure to provide a service promised.
(b) If any subscriber terminates any monthly service during the first twelve months of such service because of failure of the Company to render the service in accordance with the standards set forth in this chapter, the Company shall refund to such subscriber an amount equal to the installation or reconnection charges paid by the subscriber multiplied by the fraction of the twelve month period for which the subscriber will not be receiving service. In the event that the subscriber has made an advance payment, the amount paid shall be refunded by the Company. This provision does not relieve the Company of liability established in other provisions of this chapter.
(c) If any subscriber terminates any monthly service prior to the end of a prepaid period, a pro-rata portion of any prepaid subscriber service fee, using the number of days as a basis, shall be refunded to the subscriber by the Company.
(Ord. 12- 83. Passed 2-15- 83.)