(A) Pursuant to the provisions in § 51.22(B) and (C), if water service to a household is disconnected or terminated, and no hearing has been requested, at the time of disconnection, a “notice of termination of utility service” will be left on the property by a city representative. A copy of the notice is designated hereto as “Exhibit 3” of the enabling ordinance. If disconnection or termination is due to the consumer or customer failing to prevail in a hearing, the termination notice will not be left at the property and service will only be restored by the payment due as determined by the hearing.
(B) (1) If, after a copy of the “Exhibit 3” disconnection notice is left on the property in a conspicuous place (at the front door if possible), the customer or consumer believes a mistake has been made and that the water service should not have been disconnected, the customer or consumer may contact the city. After receiving the complaint, the City Manager shall direct the utility office to coordinate reconnecting the water service only if he or she believes, after reasonable inquiry, that a mistake has been made as to the following:
(a) The customer/consumer has not been mailed the final termination notice; or
(b) The customer/consumer has arranged a payment plan with the utility office which superseded the final termination notice.
(2) In the case of (B)(1)(a) above, water service shall be reconnected and the final termination notice provided to the customer/consumer. In the case of (B)(1)(b) above, water service shall be reconnected and a final termination notice sent to the customer/consumer if the person fails to make payment under the alternative payment plan agreed to. If the City Manager determines that a mistake has not been made as to the disconnection, that fact shall be communicated to the customer/consumer, and the City Manager shall also communicate to the customer/consumer that he or she has the right to a hearing.
(Prior Code, § 5.03.23)