(A) The city adopts the following water district loss abatement policy and hereby repeals any other water adjustment abatement policy.
(B) The City Manager, at his or her discretion, may adjust water bills.
City Water District Water Loss Abatement Policy The city water district water loss abatement policy allows customers in good standing (i.e., current on all bills and charges), who have enrolled and paid the annual fee, to receive credit on their water bills of up to $500 maximum per year, per customer, for water loss due to leaks which occur on their sides of the meter. The annual fee of $30 per account is due in the office before policy can begin. The abatement policy will be in effect for a water loss due to such a leak occurring during the following 12 months. This policy applies only to the account holder (the name on the account) of a residential five-eighths inch to one inch meter set. New customers have the opportunity to sign up for the policy at a pro-rated rate and coverage. New owner/tenants will be pro-rated to calculate the fee required and the maximum coverage. The fees are non-transferable and no refunds will be generated upon finalizing an account. Landowners may sign-up for the abatement policy for rental properties. The coverage would be for each water tap and would follow the same requirements and policies. All costs for repairs remain the responsibility of the owner/account holder. The customer is required to notify the water office when a water leak is discovered and when repairs are completed. This will ensure that the correct timeframe is being used to calculate the loss. Once the city verifies the occurrence, the customer is required to pay his or her “average” usage for that month, which is held in the computer based on the last 12 months, or as many as are on file, if fewer than 12 exist. The balance of the bill would be credited, not exceeding the $500 yearly maximum. After the maximum amount is reached, the customer is responsible for any additional costs, or water leaks for the remainder of the year. Credits cannot be used to cover the cost of filling a pool, as this is not a leak. The district retains the right to require proof of repairs such as receipts. |
(Ord. 37-20, passed 6-22-2020)