A customer may complain at any time to the Water Department about any bill which is not delinquent at that time, security deposit, disconnection notice, or any other matter relating to its service thereon. A complaint shall be considered filed upon receipt by the Water Department and in making a complaint the customer shall state, at a minimum, his name, service address, and the general nature of the complaint. The Water Department shall promptly, thoroughly and completely investigate the complaint, confer with the customer, if possible, by either phone or in person when requested, and notify the customer of the results of the proposed disposition of the complaint after having made a good faith attempt to resolve the complaint.
(Ord. 93-17, passed 9-13-93)