(A) Requests for shut-off. Requests for turning off water must be made, in writing, ten days prior to the time shut-off is requested, otherwise, the owner of the premises shall be liable for water usage until a meter reading is taken.
(B) Shut-off by city; grounds. Water service to a property may be shut off by the city for the following reasons:
(1) Violation of a provision of this code relating to the operation, maintenance or connection to the water system;
(2) Fraud or misrepresentation by an owner or occupant in connection with an application for service; and/or
(3) Failure of an owner or occupant to pay rates and charges for water service when due.
(C) Shut-off procedures. If the City Administrator determines that grounds exist for shutting off water service, the City Administrator must notify the owner or occupant of the city’s intent to shut off by mailed written notice not less than ten days prior to the date of shut-off. The notice must state the reason for shutting off the water service, the date that the water shut-off will be effective and that the owner or occupant may request a hearing before the City Council and that at the hearing, the owner or occupant may present testimony as to why the service should not be shut off. The request for a hearing must be presented in writing to the City Administrator not later than the tenth day after mailing of the notice. A request from either the owner or occupant is sufficient to require the hearing. If a request for a hearing is received, the City Administrator may not shut off service until the hearing has been held and then only at the direction of the City Council. If a request for hearing is not timely received, the City Administrator may shut off the water services as of the date specified in the notice.
(D) Emergency shut-off. The procedure in division (C) above does not apply to water shut off in case of an emergency.
(Prior Code, § 906.11) (Ord. 551, passed 04-10-1995; Ord. 844, passed 05-20-2010)