(A) The municipality shall not discontinue water and electric service to any subscriber for nonpayment of any past-due account unless the village first gives written notice as required by law by mail to any subscriber whose service is proposed to be terminated, at least seven days prior to termination, weekends and holidays excluded.
(B) Before the discontinuance of service to any subscriber by the village, the subscriber, upon subscriber’s request, shall be provided a conference with the Board of Trustees. The Board shall establish procedures to resolve utility bills when a conference is requested by a subscriber. These procedures, three copies of which are on file in the office of the Village Clerk/Treasurer, are hereby incorporated by reference, in addition to any amendments thereto, and are made a part of this section as though set out in full. A copy of such procedures shall be furnished upon the request of any subscriber. The Board of Trustees shall notify the subscriber of the time, place and date of such conference.
(C) This section shall not apply to any disconnections or interruptions of services made necessary by the municipality for reasons of repair or maintenance or to protect the health or safety of the subscriber or of the public in general.
(Ord. D367, passed 3-7-2023)