(A) Upon a customer’s written request, the Town Council, or its duly appointed and authorized hearing officer, will hold a hearing at which the customer in person, by attorney, or other representative, may contest the discontinuation of water service for nonpayment of that customer’s utility charges.
(B) The Town Council, or its duly appointed and authorized hearing officer, will consider challenges by delinquent customers of the discontinuation of their water service for nonpayment of utility rates and charges by applying criteria adopted by the Town Council, from time to time, to the unique facts and circumstances presented by each customer and shall be authorized to cancel or postpone orders to discontinue water service.
(C) All members of the Town Council are hereby appointed and authorized as hearing officers to consider challenges by delinquent sewage work’s customers of the discontinuation of their water service for nonpayment of sewer rates and charges.
(Ord. 2017-2, passed 3-6-2017)