If a residential customer must be involuntarily disconnected, the disconnection must not occur:
A. On a Friday, unless the customer declines to enter into a payment agreement offered that day in person or via personal contact by telephone by the Public Service Commission;
B. On a weekend, holiday, or the day before a holiday;
C. When Moorhead Public Service Commission offices are closed; or
D. After the close of business on a day when disconnection is permitted, unless a field representative of the Moorhead Public Service Commission who is authorized to enter into a payment agreement, accept payment, and continue Service, offers a payment agreement to the customer.
Further, the disconnection must not occur until at least ten (10) days after the notice required in Section 1-15-7
(A) has been mailed to the customer or ten (10) days after the notice has been personally delivered to the customer. If, prior to disconnection, a customer appeals a notice of involuntary disconnection, as provided by Section 1-15-7
(C) the Moorhead Public Service Commission must not disconnect until the appeal is resolved. (Ord. 2023-07, 6-26-2023)