When an account has a past-due balance for a Service, notice of such balance will be provided to the Account Holder. Included within such notice will be a due date for the past-due balance. If an Account Holder does not (i) pay the past-due balance in full by the due date, (ii) establish a payment arrangement for the past-due balance with the Moorhead Public Service Commission by the due date, or (iii) dispute the past-due balance, stating specific reasons therefor, and request an investigation of the past due balance in writing with the General Manager by the due date, the account will be deemed delinquent, and the Service may be discontinued in accordance with the following section. If an Account Holder requests an investigation, the General Manager will conduct such an investigation and report his or her written findings to the Account Holder within thirty (30) calendar days of the Account Holder's written request for an investigation. An account will not be considered delinquent while an investigation is pending. If the General Manager determines through his or her investigation that a past-due balance is owed, the General Manager's written findings will contain a due date for such past-due balance. If an Account Holder does not (i) pay the past-due balance in full by the due date, or (ii) establish a payment arrangement for the past-due balance with Moorhead Public Service by the due date, the account will be deemed delinquent, and the Service may be shut off in accordance with the following section. Although an Account Holder may request an investigation, the Account Holder is not excused from making payment on Service charges that are not in dispute. (Ord. 2023-07, 6-26-2023)