(A) Billing and collection. The Clerk-Treasurer shall be directly responsible for the billing and collection of rates and charges of the Monticello Water and Sewage Utilities. Pursuant to IC 36-4-10-7(c), the Clerk-Treasurer shall appoint those employees who are responsible for such billing and collection, which employees shall serve at the Clerk-Treasurer's pleasure.
(B) Billing adjustments.
(1) Appropriate adjustments shall be made to the Owner/Occupant for billing errors and/or leaks on the part of the Utility Office. It is the responsibility of the Owner/Occupant to notify the Utility Office if the Utility Office is not aware of the situation. A high bill due to a leak of the Owner/Occupant will be adjusted one time per year at the request of the Owner/Occupant.
(2) Other billing adjustments, including incorrect tariff applications, may be adjusted to the known date of error or for a period of one year, whichever period is shorter.
(3) Discounted utility use shall be considered on a case-by-case basis for users that contribute more than 5% of the average dry-weather flow to the utility, if supported by sufficient verifiable data provided by the user to support a billing adjustment agreement, after review by the Utility Superintendent and approval by the Board of Public Works and Safety. Utility adjustments shall be prohibited relating to lawn and garden watering, sprinklers, pool filling, or other discounted uses except for those billing adjustments set forth in this section.
(Ord. 01-02, passed 5-7-01; Am. Ord. 2002-05, passed 7-1-02; Am. Res. 2012-02, passed 6-18-12; Am. Ord. 2019-15, passed 12-16-19)