Loading...
Grantee shall file with city any standard form residential subscriber contract utilized by grantee. If no such written contract exists, grantee shall file with the city a document completely and concisely stating the length and terms of the subscriber contract offered to customers. The length and terms of any subscriber contract(s) shall be available for public inspection during normal business hours. A list of grantee's current subscriber rates and charges for cable service shall be maintained on file with city and shall be available for public inspection. (Ord. 827, 8-5-2002, eff. 8-26-2002)
In the event a subscriber establishes or terminates service and receives less than one full month of service, grantee shall prorate the monthly rate on the basis of the number of days in the period for which service was rendered to the number of days in the billing. (Ord. 827, 8-5-2002, eff. 8-26-2002)
The franchisee's billing statement must show a specific payment due date not earlier than at least ten (10) business days from the date the bill is postmarked, unless otherwise agreed to pursuant to a subscriber agreement. The franchisee shall not assess a late fee earlier than the cut off date of the next billing cycle. The late fee shall appear on the following month's billing statement. The franchisee may not charge a late fee unless the subscriber has received notice that failure to pay by the due date may subject the subscriber to a late fee. Subscribers shall not be charged a late fee or otherwise be penalized for any failure by franchisee, including a failure to timely or correctly bill the subscriber, or failure to properly credit the subscriber for a payment timely made. Consistent with applicable law, franchisee reserves the right to modify this late fee policy from time to time in its sole discretion; provided, however, franchisee shall provide the city and franchisee's customers with thirty (30) days written notice to implementing any changes. (Ord. 827, 8-5-2002, eff. 8-26-2002)
A. Grantee shall either: 1) maintain a location in city for receiving subscriber inquiries, bill payments, and equipment transfers (the location must be staffed by a person capable of receiving inquiries and bill payments and the location shall be open a minimum of 40 hours per week), or 2) shall arrange for a payment box located in the city and shall ensure that technicians are available to pick up and drop off from subscriber's residences at no charge to subscribers, any faulty equipment such as converters and remote controls.
B. Payments at grantee's drop box location shall be deemed received on the date such payments are picked up by grantee which shall occur no less than twenty four (24) hours after each and every due date for subscriber bills. (Ord. 827, 8-5-2002, eff. 8-26-2002)
Loading...