(A) It is the policy of the city to discontinue utility service to customers by reason of nonpayment of bills only after notice and a meaningful opportunity to be heard on disputed bills. The city’s form for application for utility service shall contain the pertinent contact information of the official in charge of billing, clearly visible and easily readable provisions to the effect.
(B) When it becomes necessary for the city to discontinue utility service to a customer for nonpayment of bills, service will be reinstated only after all bills for service then due have been paid or a payment plan acceptable to the city has been agreed to and adhered with, along with a turn-on charge as determined by Council resolution.
(Ord. 2015-001, passed 2-23-2015)