(A) A delinquent customer will receive notice of pending termination not less than five days prior to the proposed termination date. If the occupant does not pay the delinquent amount then termination may occur.
(B) Written notice of a proposed termination for nonpayment shall be provided to the consumer containing all of the following:
(1) Stating the intent of the village to terminate utility services on a specific date;
(2) Stating the reason for termination of service, i.e. delinquent account;
(3) Stating the consumer may dispute the reason for termination by notice to the village given prior to the termination date;
(4) Stating that if the consumer wishes to dispute the reason for termination, that the consumer must provide evidence in support of his or her dispute prior to the termination date;
(5) Stating that if the consumer believes he or she has a valid dispute but insufficient time to provide his or her evidence in support thereof, that he or she may request an extension of time to provide the evidence;
(6) Stating where the occupant of the premises may obtain state and federal aid for payment of utility bills and home weatherization and information on any local government aid for payment of utility bills and for home weatherization;
(7) Stating the amount due and the location and hours where payment in person can be made;
(8) Stating the business address and telephone number of a village representative to be contacted in the event the customer desires to dispute the reasons for termination.
(Ord. 91-5-4, passed 7-23-91)