(A) Each customer of the city water and sewer system shall timely pay the charges established by the city for water and sewer use.
(B) The city shall send a bill for water and sewer charges to each customer by United States mail to the address appearing on the city's records for that customer. The bill shall set forth the date on which payment is due.
(C) In the event that a customer does not pay the bill by the designated due date, then the city shall send by United States mail to the address appearing on the city's records for that customer a reminder notice that the bill remains due. The reminder notice shall further state that, in the event that payment is not received by the city within a specified number of working days (that is, excluding Saturday, Sunday and legal holidays), then water service for that customer will be terminated. The number of days within which payment must be received by the city in order to avoid termination of service shall not be less than 5 working days (that is, excluding Saturday, Sunday and legal holidays). In the event payment is not received by the city within the designated number of working days, then water service to the customer shall be terminated.
(D) Any water service that has been terminated pursuant to the provisions of this section shall not be resumed until the customer has paid all charges due plus any reconnect fee required by the city code of ordinances.
(E) Water service shall not be reconnected after normal business hours except in emergency situations. In the event payment is received by the city too late on a working day in order for the city to reconnect service during regular business hours, or payment is received in the city's night deposit box after regular business hours, then water service will be restored as early as possible on the following working day (that is, excluding Saturday, Sunday and legal holidays), during regular business hours.
(F) In emergency situations, upon payment of a $25 service charge in addition to the amount due plus any reconnection fee, the city will endeavor to have water service resumed as soon as possible, depending on the availability of a city employee to perform the service.
(G) In the event that a customer has had a check returned for insufficient funds within 3 years, the customer must make any payment for water or sewer service, reconnect fee or emergency fee by cash, money order or certified check.
(Ord. 2002-014, passed 8-19-2002)