Each owner of a vacation home rental must designate a local person, property manager or agent, as a local contact person who has access and authority to assume management of the unit and take remedial measures. An owner of a vacation home rental who resides within a forty (40) mile radius of the city may designate him/herself as the local contact person. The local contact person is required to respond to the location of the vacation rental home within one hour after being notified of the existence of a violation of this chapter or any other provision of this code, or any disturbance requiring immediate remedy or abatement.
A. Guidelines For Complaints: All complaints must be substantiated before penalties will be invoked. Supporting documentation must be presented, such as police reports, reports by other city employees, or sworn affidavits from third parties that confirm a violation, or other documentation such as photographs, video recordings, etc.
B. False Complaints: False complaints that are not substantiated or are not relevant to compliance with this code are subject to penalties.
1. Multiple false or unsubstantiated complaints by the same person, or regarding the same issue, may be considered harassment. If, in the judgment of the development services director, such harassment is taking place, a notice of violation will be sent to the offending party.
2. If an additional false or unsubstantiated complaint is made by the same person, after a notice of violation has been sent, a citation may be issued to the offending party, which can result in a fine of up to one thousand dollars ($1,000.00) per day per violation. (Ord. 464, 10-23-2012)