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(A) (1) If a customer proves to the Mayor that he or she has a leak on his or her side of the water meter, and then proves to the Mayor that the leak has been fixed, the customer may have an adjustment. The customer is allowed one adjustment per year, and adjustment amounts will be based on the customer’s average usage dating back 12 months prior to the leak. If he or she has lived or been at the residence for less than 12 months, the usage will be the average for the previous months used.
(2) Adjustments for filling up a swimming pool can only be given to customers who have sewer services. Adjustments for swimming pool fill-ups are computed by sewer usage; therefore, customers without sewer services cannot receive such an adjustment.
(B) If the customer requests a meter check, it will be sent off and checked. If the meter is reading correct, the customer will pay for the meter check. If the meter is not reading correct, the Water and Sewer Department will pay for the meter check.
(Ord. passed 7-1-1984; Ord. 4-2016, passed 9-26-2016)
(A) The rates or charges shall be billed monthly on or about the first of each month, and all bills for such service shall be considered due and payable on the twentieth day of each month.
(B) If a bill is not paid within the ten-day period, there shall be imposed a penalty on each bill remaining unpaid, in an amount equal to 10% of the balance due shown on the face amount of the bill. Interest accumulated each month will be on the balance due.
(Ord. passed 3-19-1964; Ord. passed 7-1-1984; Ord. 5-09, passed 11-9-2009) Penalty, see § 10.99
(A) The city shall disconnect utility service in accord with the following policies.
(1) When it becomes necessary for the city to discontinue utility service to a customer for nonpayment of bills, service will be reinstated only after all bills for service then due have been paid and any deposit required has been made.
(2) It is the policy of the city to discontinue utility service to customers by reason of nonpayment of bills only after notice and a meaningful opportunity to be heard on disputed bills. The city’s form for application for utility service and all bills shall contain, in addition to the title, address, room number, and telephone number of the official in charge of billing, clearly visible and easily readable provisions to the effect:
(a) That all bills are due and payable on or before the date set forth on the bill;
(b) A late payment charge of 10% will be added if bill is not paid by the tenth day after the billing date. Delinquent notices will be listed on the next month’s statement;
(c) If the account is not paid by the twentieth day after the date of mailing of the monthly bill, service may be discontinued in accordance with the rules and regulations of the city’s utilities; and
(d) Any customer disputing the correctness of his or her bill shall have a right to a hearing, at which time he or she may be represented, in person and by counsel, or any other person of his or her choosing, and may present orally or in writing, his or her complaint and contentions to the city official in charge of utility billing. This official shall be authorized to order that the customer’s service not be discontinued and shall have the authority to make a final determination of the customer’s complaint.
(3) Requests for delays or waiver of payment will not be entertained; only questions of proper and correct billing will be considered. In the absence of payment of the bill rendered or resort to the hearing procedure provided herein, service will be discontinued at the time specified.
(B) The provisions of this section and § 51.14 are intended to, and shall, apply regardless of the availability of any initial deposit required by this chapter.
(C) A fee of $25 shall be charged for services required for re-connection after disconnection, when it has been requested by the customer.
(Ord. passed 3-19-1964; Ord. passed 10-20-1977; Ord. passed 7-1-1984; Ord. 3-1991, passed 3-11-1991; Ord. 5-09, passed 11-9-2009)
(A) The rates, rentals, and charges for the use of and services rendered by the municipal waterworks and sewer systems shall be billed and collected by the city, and the full amount of the proceeds for each service shall be deposited as received and set aside into the water and sewer revenue fund designated, in such manner as the Superintendent of the systems may require, but subject to any different designation which may be made in any ordinance relating to the issuance of revenue bonds.
(B) (1) The records of the city with respect to charging, billing, collecting, and accounting for water and sewer service shall be audited at least once each 12 months by an independent certified public accountant, and a report thereof shall be filed with the City Clerk/Treasurer, or in such manner and at such other time or times as may be provided in any ordinance relating to the issuance of revenue bonds.
(2) The cost of such audit shall be classified and paid as an expense of operation and maintenance of the municipal waterworks and sewer systems.
(Ord. passed 3-19-1964)
(A) The city resolves that through its waterworks and sewer system, it will not “hook up” or furnish service to any new customers who may request the services upon property which is located within the flood plain as that area is designated on records of the city, unless the property or location requested to be served, or the improvements located thereon, have been elevated or are elevated to where the living areas are located above the elevation of the flood plain.
(B) Exceptions to this section will only be made by the city, upon individual application, and upon individual basis.
(Res. 3-1996, passed 8-7-1996)
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