Any customer who believes the provisions of this chapter have been applied in error may appeal in the following manner.
(A) An appeal must be filed in writing with the Public Works Director. In the case of service charge appeals, the appeal shall include a survey prepared by a registered land surveyor or professional engineer containing information on the total property area, the impervious surface area and any stormwater management features, such as detention ponds or conditions which influence the hydrologic response of the property to rainfall events.
(B) Using the information provided by the appellant, the Director of Public Works shall conduct a technical review of the conditions on the property and respond to the appeal in writing within 60 days.
(C) In response to an appeal, the Director of Public Works may adjust the stormwater service charge and any late payment penalties applicable to a property in conformance with the general purpose and intent of this chapter.
(D) A decision of the Director of Public Works that is adverse to an appellant may be appealed to the Village Administrator within 30 days of receipt of notice of the adverse decision. The appeal must be filed in writing with the Village Administrator by the appellant and include a detailed explanation of the grounds for the appeal. The Village Administrator shall issue a written decision on the appeal within 60 days which shall be final.
(Ord. 4184, passed 3-4-2013)