(a) The organizational structure of the ambulance company shall provide for the identification of the principal administrative officer and/or Manager responsible for day to day operations of the company.
(b) Contact information shall be provided that includes telephone, cell phone and pager numbers as well as business address for a primary and secondary person.
(c) The ambulance company shall have the following in place and available for review on request by the City.
(1) Written dispatch procedures must be maintained.
(2) A computer aided dispatch system which electronically time stamps appropriate time records, such as (time call is received, time dispatched, time on scene, time to hospital, and time arriving at hospital).
(3) Have an emergency reserve power system for the dispatch center in the event of a power outage.
(4) All phone and radio conversations shall be recorded and retained for a minimum of one year and able to be reviewed by the City.
(5) A written agreement with a physician that serves as medical director for the ambulance company and its employees.
(6) Shall have written medical protocols that are in accordance with current medical standards.
(7) Records documenting each request for service inclusive of calls canceled and non-transports.
(8) An EMS field report shall be generated for each patient that is treated and/or transported.
(9) All dates and times shall be reported that said company is out of service or otherwise not able to provide service to the City.
(10) Documentation shall be kept on all vehicle and equipment maintenance including scheduled and emergency repairs.
(11) Shall have policies addressing safety and accident reduction including accident investigations and the outcome of such occurrences.
(Ord. 168-2006. Passed 12-18-06.)