(A) A subscriber may terminate service at any time.
(B) (1) A franchisee shall promptly disconnect or downgrade any subscriber who so requests by giving at least one-day notice and reasonably cooperating with the franchisee regarding the removal of the franchisee’s equipment from the subscriber’s location.
(2) No charge may be imposed for any voluntary disconnection and downgrade charges must comply with the requirements of federal law. No charge may be imposed by any franchisee for any cable service delivered after the requested date of disconnection.
(C) A subscriber may be asked, but not required to disconnect a franchisee’s equipment and return it to the nearest business office.
(D) Any security deposit and/or other funds due the subscriber shall be refunded on disconnected accounts after the equipment has been recovered by the franchisee. The refund process shall take a maximum of 30 days, from the date disconnection was requested to the date the customer receives the refund.
(E) If a subscriber fails to pay a monthly subscriber or other fee or charge, a franchisee may disconnect the subscriber’s service outlet; however, the disconnection shall not be effected until after 30 days from the due date. If the subscriber pays all amounts due, including late charges, before the date scheduled for disconnection, the franchisee shall not disconnect service. After disconnection, upon payment by the subscriber in full of all fees or charges due, including the payment of the reconnection charge, if any, and any reasonable security deposit, the franchisee shall promptly reinstate service on request.
(F) A franchisee may immediately disconnect a subscriber if the subscriber is damaging or destroying the franchisee’s cable system or equipment. After disconnection, the franchisee shall restore service after the subscriber provides adequate assurance that it has ceased the practices that led to disconnection, and paid all proper fees and charges, including any reconnect fees and amounts owed the franchisee for damage to its cable system or equipment and any reasonable security deposit.
(G) A franchisee may also disconnect a subscriber that causes signal leakage in excess of federal limits. It may do so without notice, provided that the franchisee shall immediately notify the subscriber of the problem and, once the problem is corrected, reconnected the subscriber.
(H) Except as federal law may otherwise provide, a franchisee may remove its property from a subscriber’s premises within 60 days of the termination of service, voluntarily or involuntarily. If a franchisee fails to remove its property in that period, the property shall be deemed abandoned.
(`92 Code, § 8-1-86) (Ord. 96-19, passed 10-2-96)