(A) Franchisee shall render efficient service, make repairs promptly, and interrupt service only for good cause for the shortest time possible, such interruptions, insofar as possible, shall occur during periods of minimum use of the System.
(B) All service requests and complaints should be responded to promptly, generally within 48 hours of receipt.
(C) Failure on the part of Franchisee to return a customer to service within 48 hours of receipt of complaint will, upon request by the customer, result in the issuance of a credit to that customer's account for the portion of a month they were without cable service.
(Ord. 96-5, passed 3-18-96)