(A) When a utility customer has not timely challenged all or part of a monthly billing, pursuant to § 50.25, and the customer has become 45 days delinquent in the payment of the account, the Utility Billing Manager shall initiate the termination of utility service by mailing to the customer a notice of termination.
(B) Where a utility customer has challenged a billing pursuant to § 50.25, and the matter has been finally resolved by either the City Administrator or the Utility Billing Manager, the Utility Billing Manager shall, within five days after the final decision is issued, mail to the customer a notice of termination.
(C) The notice of termination shall contain the following information.
(1) The amount to be paid.
(2) The date the notice of termination was issued.
(3) The date on which a termination of utility service shall occur. The date of termination shall be at least 15 calendar days after the date on which the notice of termination was issued.
(4) A statement that, unless the Utility Billing Office receives full payment of the amount shown on the notice of termination prior to the date of termination, utility service will be terminated.
(5) A statement that, in lieu of paying the amount shown, an eligible customer may, prior to the date of termination, file a written request for the establishment of a deferred payment plan.
(6) The telephone number of the Utility Billing Office and the name of a person to contact regarding the billing charge.
(D) If, prior to the date of termination, the utility has not received complete payment of the amount shown on the notice of termination, and the customer has not requested the establishment of a deferred payment plan, then the Utility Billing Manager shall terminate utility service provided to the customer on the date of termination.
(E) Offers, by customers, of partial payment, other than under a deferred payment plan provided for in this chapter, shall be rejected. If the Utility Billing Office received payment of the entire amount shown on the notice prior to the date of termination, the payment shall be considered timely and shall halt the termination process.
(F) The following limitations shall apply to use of the utility termination procedure.
(1) Utility service shall be terminated between the hours of 8:30 a.m. and 4:30 p.m., Monday through Friday. No terminations shall be permitted on a legal holiday.
(2) The Utility Billing Office shall not terminate utility service for non-payment of amounts less than $20 but shall, on the 45th day of the delinquency, institute proceedings in municipal court to collect the delinquency.