1. The Director shall make an initial determination of the eligibility and needs of the applicant within five (5) working days of the receipt of the signed, completed application.
2. If the Director cannot make the initial determination within five working days, the Director shall immediately inform the applicant by telephone, if possible, of the reasons why such determination cannot be made. The Director shall also mail to the applicant by ordinance mail within five working days thereafter the Director’s written decision showing the reasons why such determination could not be made.
3. If an applicant has been previously found eligible, within the last year, the director need not receive a new application, but will update current application, then may proceed to a determination of whether or not current relief is warranted. Notice and mailing of such determination shall be as provided above. If any immediate need is present, the Director may verbally authorize a supplier or vendor to furnish any item of relief for the benefit of the applicant and the amount allowed for such benefit. The recipient must sign and deliver verification of assistance received to the supplier.