The operator shall maintain an operations center in Franklin County, Ohio, which will be open at least 9:00 a.m. to 5:00 p.m., Monday through Friday; and at least 9:00 a.m. to noon, Saturdays, excluding legal holidays. The operator will have a listed toll-free telephone number, with an adequate number of lines to handle typical traffic, and will be so operated that complaints and requests for repairs and adjustments may be received and processed with a minimum of delay. All such complaints shall be promptly investigated and resolved.
(Ord. 0-1621-97, § 705.03, passed 7-21-97)