(A) The city will continue to vigilantly monitor the water distribution system and customer service connections for water leaks, and address the repair of any leaks found in a manner that expeditiously stops water loss. All leaks will be isolated and repaired as soon as possible.
(B) Meter readers watch for and report signs of illegal connections so they can be addressed. Maintenance crews respond quickly to repair leaks reported by the public and city personnel. Areas of the water distribution system in which numerous leaks and line breaks occur are targeted for replacement as funds are available.
(C) While it is impossible for the city staff alone to identify all leaks, residents are provided an online water waste reporting tool through the city website. All water waste reports are distributed via email to the Operations Manager and Supervisor for prioritization and repair. Daily leak detection reports are generated daily from the meter data management system, and staff addresses potential leak concerns accordingly. Leak detection alerts are also generated via the city’s online customer portal, and both residents and staff are alerted to potential leak concerns.
(Ord. OR-2361-24, passed 4-22-24)