(A) The alarm administrator shall:
(1) Designate a manner, form and telephone numbers for the communication of alarm dispatch requests; and
(2) Establish a procedure to accept cancellation of alarm dispatch requests.
(B) The alarm administrator shall establish a procedure to record such information on alarm dispatch requests necessary to permit the alarm administrator to maintain records, including, but not limited to, the information listed below:
(1) Identification of the permit number for the alarm site.
(2) Identification of the alarm site.
(3) Date and time alarm dispatch request was received.
(4) Date and time of the city emergency service arrival at the alarm site.
(C) The alarm administrator shall establish a procedure for the notification to the alarm user of a fineable false alarm.
(D) The alarm administrator may require a conference with an alarm user and the alarm installation company and/or monitoring company responsible for the repair or monitoring of the alarm system to review the circumstances of each false alarm.
(E) The alarm administrator may create and implement an alarm user awareness class. The alarm administrator may request the assistance of associations, alarm companies and law enforcement agencies in developing and implementing the class. The class shall inform alarm users of the problems created by false alarms and teach alarm users how to avoid generating false alarms.
(F) The alarm administrator may require an alarm user to remove a holdup alarm that is a single action, non-recessed button, if a false holdup alarm has occurred.
(G) If there is reason to believe that an alarm system is not being used or maintained in a manner that ensures proper operation and reduction of false alarm notifications, the alarm administrator may require a conference with an alarm permit holder. If the alarm permit holder fails to attend a conference, after receiving notice, an administrative fee (see Appendix A: Fine and Fee Table) may be imposed against the alarm permit holder.
(H) Upon receipt of evidence showing the alarm user has taken steps to restore the alarm system to a proper working condition and has worked to prevent further false alarms, the alarm administrator may waive or reduce fees imposed against the alarm permit holder.
(Ord. OR-1775-10, passed 8-9-10; Am. Ord. OR-1790-10, passed 11-8-10; Am. Ord. OR-2206-21, passed 4-26-21)