(A) The alarm installation company shall provide written and oral instructions to each of its alarm users in the proper use and operation of their alarm systems. Such instructions will specifically include all instructions necessary to turn the alarm system on and off and to avoid false alarms.
(B) Upon the effective date of this chapter, alarm installation companies shall not install a device to activate a holdup alarm which is a single action, non-recessed button.
(C) Ninety days after enactment of this chapter, the alarm installation companies shall, on new installations, use only alarm control panel(s) which meet SIA Control Panel Standard CP-01.
(D) An alarm company shall not use automatic voice dialers.
(E) A monitoring company shall:
(1) Report alarm signals by using telephone numbers designated by the alarm administrator;
(2) Verify every alarm signal, except a duress or holdup alarm activation before requesting a city emergency service response to an alarm system signal;
(3) Communicate alarm dispatch requests to the city in a manner and form determined by the alarm administrator;
(4) Communicate cancellations to the city in a manner and form determined by the alarm administrator;
(5) Ensure that all alarm users of alarm systems equipped with a duress, holdup or panic alarm are given adequate training as to the proper use of the duress, holdup or panic alarm;
(6) Communicate any available information (north, south, front, back, floor, etc.) about the location on all alarm signals related to the alarm dispatch request;
(7) Communicate type of alarm activation (silent or audible, interior or perimeter);
(8) Provide the address of the alarm site;
(9) After an alarm dispatch request, promptly advise the responding city emergency service if the monitoring company knows that the alarm user or the responder has or has not been contacted.
(Ord. OR-1775-10, passed 8-9-10; Am. Ord. OR-1790-10, passed 11-8-10; Am. Ord. OR-2206-21, passed 4-26-21) Penalty, see § 97.99