(A) If a property owner or person responsible for paying any charges incurred herein questions the correctness of any such charges, that person may have the determination of the charge recomputed within three months of the bill by submitting a written request to the City Clerk for recomputation.
(B)
In addition, a property owner or person responsible for paying sewer charges may submit a written request to the city clerk for a recomputation of charges due to a significant deviation in water usage. After consideration of the facts and circumstances of the request, the city clerk in consultation with the city manager may reduce the sanitary sewer charges for one billing cycle to that person’s average over the preceding 12 month period provided that source of the deviation has been rectified and did not result in excess use of the sanitary sewer. The City Clerk may request proof that the problem has been rectified (i.e.- receipt, invoice, etc.) In the event that a significant deviation in water usage occurred, the problem has been fixed, and the customer is not eligible for a reduction in sanitary sewer charges, the City Clerk in consultation with the City Manager may establish a reasonable payment plan with the person. Late charges shall still apply. For purposes of this section, a “significant deviation” is defined as an increase in charges equal to or greater than a 150% increase from that person’s average over the preceding 12 month period.
(Ord. 311, passed 6-28-2004; Am. Ord. 350, passed 3-12-2007
; Am. Ord. 359, passed 11-24-2008)