(A) Request for termination of service by the current customer shall be by advance written notice on a form provided by the Finance Department and signed by the account holder. The completed form should specify the date service is/was to be discontinued and the forwarding address for the closing bill. Otherwise, said customer shall be held responsible for utility services provided to the service location until the Finance Department receives a written request for termination.
(B) Temporary disconnection of service at the request of the customer requires an advance notice, as in division (A) of this section.
(C) Any account balance considered delinquent as set forth in § 8-7.10(A) may be disconnected from the water system for non-payment. Upon interruption of service the account will be charged a fee as set by the city's Master Fee Schedule. Residential services shall be given notice consistent with the applicable provisions of the California Public Utilities Code sections. Other accounts shall be notified pursuant to the City Utility Service Policy prior to disconnection for nonpayment of utility bill.
(D) Any customer request for service at another location when accompanied with a request for termination at a previous service location, shall be treated as a new account with prior service. In the case where a customer's prior account is delinquent, all past due amounts will be due in full, and a new deposit required, prior to activation of service at the new location.
(E) A violation of any of the sections of this chapter or other applicable law that prohibits, regulates, or authorizes water service may be grounds for service disconnection depending on the severity of the violation at the discretion of the Finance Director. Factors to be considered in determining severity of the violations include, but are not limited to, the nature of the offense, the number of prior, or repeated offenses, disregard for public safety, and disregard for public property.
(Ord. 731 C.S., passed 5-16-01; Am. Ord. 898 C.S., passed 7-5-12; Am. Ord. 919 C.S., passed 5-20-15)