(A) Water account adjustment policy (maximum $400).
(1) To qualify for an adjustment, the billed consumption must be at least 100% greater than the average of the three month block during the previous year, taking the previous two months and the present month as the reference for the average.
(2) The qualified billing, (water and/or sewer) shall be adjusted to the average consumption of a three month block during the previous year, taking the previous two months and the present month as the reference for the average.
(3) One adjustment, up to a maximum of $400, for high consumption will be allowed per account during a two year period. If an incident of increased consumption due to malfunctioning fixtures or leaks occurs again within the designated two-year period, there shall be no further adjustment.
(4) A service fee of $25 shall be added to the adjusted billing (water and/or sewer) to defer the administrative costs of administering this policy.
(5) A record of adjustments will be reviewed by the Director of Public Works and the appropriate Department Head(s) before any adjustment will be granted. Should the administrative authority reviewing the adjustment claim decide that abnormalities or problems exist with the validity of the claim, the adjustment will not be allowed and the bill shall be due in full.
(6) The filling of pools, watering of grass, or other similar use or wasting of water shall not be grounds for requesting or receiving an adjustment.
(B) Water meter testing policy.
(1) The Water Utility will check a customer’s meter one time, at no charge, during any period of two years.
(2) If a meter is tested at the request of the customer and found to be functioning within the current A.W.A. accuracy standards, the customer shall be required to pay a service charge for the utilities time for each additional testing during the two- year period. Should the meter be found to befunctioning outside the current A.W.A. accuracy standards, the utility shall credit the amount of any overpayment as required by state statute. If the meter is registering less than the actual amount being consumed, the utility reserves the right to collect the underpayment due the utility.
(Ord. 2002-07, passed 7-8-02; Am. Ord. 2005-29, passed 10-10-05)