(A) Emergency. Should an emergency arise that the water superintendent deems unsafe or jeopardizes the safety and well-being of the residents of the town, service to potential unsafe connection shall be discontinued immediately without prior notification. Conditions of potential back-siphonage or cross connections of hazardous material and/or conditions that may cause property damage to the serviced property or adjoining properties are general conditions that warrant such action, but are not limited to these conditions.
(B) Unpaid charges for town services.
(1) Prior to discontinuance of service, the town shall give written notice to such water consumer or the owner of property of the possibility of termination of service if the charges are not paid on or before a date to be specified in such notice. Notice shall provide the customer with a procedure for challenging a disputed bill. Notice shall be either hand-delivered by utility employees or regular United States mail posted not less than ten days prior to the date upon which service is to be discontinued, and shall be addressed to such water consumer or such property owner at his last known address.
(2) Any person who is delinquent on their combined water/sewer bill and is subject to disconnection for nonpayment thereof must be notified of their right to a hearing before the Department of Public Utilities Committee, consisting of the Public Works Director, Billing Supervisor, and the Water Distribution Superintendent, to determine the appropriateness of the disconnection.
(3) If a Department of Public Works customer desires to request a hearing contesting the disconnection for nonpayment of their combined water/sewer bill, the customer must request the hearing in writing at the Office of the Department of Public Utilities, 501 East Main Street, Lowell, Indiana 46356, within ten business days after the date of the mailing of a disconnection notice.
('80 Code, §13.04.080) (Am. Ord. 2014-24, passed 11-24-14)