(A) It is against G.S. § 14-196 to use "profane, indecent or threatening language to any persons over the telephone; annoying or harassing by repeated telephoning or making false statement(s) over the telephone."
(B) If a call of this nature is received the following will occur:
(1) Notification of indecency. At the first profane or indecent utterance, the caller will be asked to please refrain from that type of language. If the profane or indecent language continues, the caller will be politely informed that if that type of language does not cease then the call will be terminated.
(2) Documentation of incident. City personnel will document the occurrence including the caller's name, address and telephone number, if known. The incident will be reported to the supervisor. All incident-related documentation of calls of profane, indecent and threatening nature shall be noted on the customer's account.
(3) Abatement of indecent calls. If the calls continue, city personnel receiving these calls will contact the Lowell Police Department and/or Annoyance Call Center and/or the Gaston County Sheriff Department, if either is deemed necessary.
(Ord. passed 3-13-2017)