(A) Adjustment procedure. Adjustments must be requested within 60 days of the date of the protested bill.
(1) If, pursuant to a request for adjustment as filed above, it is determined that the bill was in error or that an adjustment should rightfully be made, a corrected bill will be prepared and the customer's account adjusted accordingly. A credit will be applied to the customer's account; there will be no cash refunds.
(2) Adjustments for high bills will only occur under the determination of a leak by the city service employees or a private plumbing company. No adjustment will be given until leaks are repaired and proof of repair is determined. Documented proof must be submitted in order to qualify for an adjustment. Valid documentation consists of a plumber's bill or recent receipts for plumbing repair parts. To qualify for an adjustment, usage will have to more than double. Customers shall be responsible for charges above the customer's average monthly consumption. Such average shall be determined by averaging the customers' monthly metered consumption for the 12 consecutive prior months. Only one adjustment is allowed per year (12 months).
(B) Exceptions. No adjustments will be given for water only customers, irrigation, watering yards, washing cars, gardening, leaky faucets, hoses left on by accident, etc.
(C) Pool adjustments. In order to qualify for a pool adjustment, the customer must complete a pool adjustment form to include the following items: readings at the beginning and end of the pool fill, date filled, and size of pool. Once your pool adjustment is reviewed, if it is determined your higher consumption for one month coincides with the date and timeline on your pool adjustment form, you will receive the adjustment on the sewer portion of your water bill. Pool adjustments are only given to water/sewer combination customers. Pools filled by irrigation are not eligible for an adjustment. One pool adjustment per year, per customer, will be honored.
(Ord. passed 3-13-2017)